Privacy Policy

Ucancoach (also operating under the brand Arvinspiration) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, coaching services, online courses, workshops, or conferences.
By using our services, you agree to the practices described in this Privacy Policy.

1. Company Information
Company: Ucancoach
Address: 13 rue de Lesches, 77450 Esbly, France
RCS registration: 829240027 (Meaux)
Trademarks: Ucancoach (INPI n°16 4 319 480) and Arvinspiration (protected)
Contact: support@arvinspiration.com

Ucancoach, operating under the brand Arvinspiration, acts as the data controller for the personal data collected through this website and its services.

2. Data We Collect
We may collect and process the following types of personal data:
Identity Data: Name, email address, billing details, phone number (if provided).
Account Data: Username, password, account preferences.
Transaction Data: Payments, purchases, or orders made through our site (via Stripe).
Technical Data: IP address, browser type, device information, and usage data (for site functionality and security).
Communication Data: Messages or requests sent via the contact form, email, or during coaching sessions.
We do not collect sensitive categories of data (e.g., racial or ethnic origin, political opinions, health data) unless explicitly required and with your consent.

When you make a purchase on our website, your payment information is processed securely by our payment partner Stripe Payments Europe, Ltd. Arvinspiration does not store or have access to your complete credit or debit card details. All transactions are encrypted and handled directly by Stripe. Stripe acts as an independent data controller for payment processing activities in accordance with applicable data protection laws.

3. How We Use Your Data
We process your personal data for the following purposes:
To provide our services (coaching sessions, online courses, workshops, and conferences).
To process payments securely via Stripe.
To manage your account and access to content.
To provide customer support and respond to your inquiries.
To improve our services and website functionality.
To inform you (with your consent) about updates, new videos, or future newsletters.
We do not sell, rent, or trade your data to third parties.

4. Legal Basis for Processing
We rely on the following legal grounds under GDPR:
Contractual necessity: To provide the services you request.
Consent: For communications such as newsletters or promotional emails (you can withdraw consent at any time).
Legal obligations: For accounting, taxation, and compliance with French law.
Legitimate interests: To improve services, maintain security, and prevent fraud.

5. Data Retention
We retain personal data only for as long as necessary:
Account data: Stored while your account remains active.
Payment and transaction data: Retained for 6 years as required under French accounting law.
Coaching or communication records: Retained for up to 2 years, unless deletion is requested earlier.
Marketing data: Retained until you unsubscribe or withdraw consent.
After these periods, your data will be securely deleted or anonymized.

6. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict the processing of your data.
Request data portability to another provider.
Withdraw consent at any time, where processing is based on consent.
👉 How to exercise your rights: You may submit a request at any time using the contact form on our website or by emailing support@arvinspiration.com.
We aim to acknowledge and respond to your request within 5 business days. In accordance with GDPR, a full response will always be provided within a maximum of one month.

Please note that certain data may be retained where required by legal obligations (such as accounting or tax regulations), even if a deletion request is made.

If you believe that your data protection rights have been violated, you also have the right to lodge a complaint with the French supervisory authority, the CNIL (Commission Nationale de l’Informatique et des Libertés), via their website: https://www.cnil.fr

7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure hosting, and restricted access to personal information. We regularly review our security practices to ensure continued protection of personal data.

8. Third-Party Services
We only share data with trusted third-party providers necessary for running our services, such as:
Payment processing: Stripe (PCI-DSS compliant).
Hosting provider: GDPR-compliant servers located within the EU.
Video & communication tools: Zoom, Google Meet, Teams, WhatsApp (if you choose to use them for coaching sessions).
Each third-party provider has its own privacy policy governing their use of data.

9. International Transfers
We aim to keep your data within the European Economic Area (EEA). If data is transferred outside the EEA, we will ensure adequate safeguards are in place (such as Standard Contractual Clauses or equivalent protection).

10. Minors
Our services are not directed at individuals under 16 years old. If we learn we have collected personal data from a minor without parental consent, we will delete it immediately.

11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies (“Cookies”) to ensure proper functioning, improve user experience, and measure performance.
Some cookies are strictly necessary for the operation of the site.
Others require your consent, which we collect via our cookie banner.
Full details of the types of cookies used, their purpose, and storage durations are provided in our Cookie Policy.
You can manage or withdraw your consent to cookies at any time by using the cookie settings link in the footer of our website.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practices. Updates will be posted on this page with a new “last updated” date.

13. Contact
For any questions or requests regarding this Privacy Policy or your personal data, please contact:
support@arvinspiration.com
Contact form

Ucancoach – Arvinspiration
 
Last updated: [February 1st 2026]